The St Martins Medical Practice acknowledges the rights of the patient outlined within the Health & Disability Commissioners Code of Rights. We aim to provide a high quality, professional service for all patients at all times. Unfortunately, there may be occasions when you may feel dissatisfied with our service.
If you have any complaints about the treatment or service you have received from us, we would like to know.
We encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint.
Please post (marked private & Confidential) to:
The Complaints Officer
St Martins Medical Practice
79 Wilsons Road
Or email: firstname.lastname@example.org
Please include the following details:
If you make a complaint to us, we will:
You may wish to contact the Health and Disability Consumer Advocacy Service for further advice.
Toll free: 0800 555 050
For serious medical misconduct or if you are unhappy with the way we have handled your complaint, you can contact:
The Health and Disability Commissioner
P O Box 1791
Phone 0800 11 22 33